Last updated: October 18, 2026
We want you to be happy with GoldenCodes. Because our products are digital, this policy explains how refunds work.
14-day refund
If a GoldenCodes product does not work as described and our support team cannot solve the problem, you can request a full refund within 14 days of your purchase.
How to request a refund
- Email support@golden-codes.com from the address used for your order, with your order number.
- Tell us briefly what went wrong so we can try to fix it first — most issues are solved quickly.
- If we approve the refund it is returned to your original payment method; timing depends on your bank or payment provider.
What happens to your license
A fully refunded order ends its license immediately: the license key is revoked and updates, downloads and support stop. Please remove the products from your sites after a refund.
When we cannot refund
- Requests made after the 14-day period.
- Renewals, unless you ask within 14 days of the renewal and have not used the renewed updates.
- Orders where a license key was shared or used in breach of our License Terms.
- Issues caused by third-party plugins, themes or hosting that are outside our products.
Partial refunds and chargebacks
Partial refunds are handled case by case and do not automatically change the license — we will tell you what applies. Please contact us before opening a payment dispute; disputed orders are suspended while the dispute is open.
Contact
Questions? Write to support@golden-codes.com or visit the Contact page.
